Terms & Conditions

1. Conclusion of the Contract

By placing an order, you submit a binding offer to enter into a contract with us. We may accept this offer by sending an order confirmation via email or by delivering the ordered goods. Initially, you will receive an acknowledgment of receipt of your order by email to the email address you provided (order acknowledgment). However, a purchase contract is only concluded upon the dispatch of our order confirmation via email or upon delivery of the ordered goods.

When ordering via our online shop, the ordering process comprises a total of 4 steps. In the first step, you select the desired goods. In the second step, you enter your customer data, including the billing address and, if applicable, a different delivery address. In the third step, you select your preferred method of payment. In the final step, you have the opportunity to review and, if necessary, correct all details (e.g., name, address, payment method, ordered items) before submitting your order to us by clicking the ‘Buy’ button.

2. Storage of the Contractual Text

We store the contractual text of your order. You can print this text before submitting your order to us by clicking on “Print” in the final step of the ordering process. We will also send you an order acknowledgment as well as an order confirmation containing all order details and our General Terms and Conditions to the email address you provided.

3. Retention of Title

The delivered goods remain our property until full payment of all claims has been made.

4. Prices, Shipping Costs, Return Costs in the Event of Cancellation

All prices are final prices; they include the statutory value-added tax (VAT) and are subject to additional shipping costs per order. Insofar as you exercise an existing right of withdrawal, you shall bear the regular costs of the return shipment if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed an amount of 40 Euros, or if, in the case of a higher price of the item, you have not yet provided the consideration or a contractually agreed partial payment at the time of withdrawal. Otherwise, the return shipment is free of charge for you.

5. Terms of Delivery

Unless stated otherwise in the offer, we will dispatch the goods within 5-10 business days after receipt of payment. In the case of payment by direct debit, we will dispatch the goods, unless stated otherwise in the offer, within 10-12 business days after delivery of the order confirmation.

6. Terms of Payment

Payment may be made by SEPA mandate, credit card, or PayPal. We reserve the right to exclude individual payment methods.

7. Warranty

The warranty is governed by statutory provisions. Insofar as used goods are the subject of the purchase contract and the buyer is not a consumer, the warranty is excluded. If the customer is a consumer, the warranty period for the purchase of used items is one year.

8. Data Protection

During the initiation, conclusion, execution, and reversal of a purchase contract, data is collected, stored, and processed by us within the scope of statutory provisions. When visiting our website, the IP address currently used by your PC, the date and time, the browser type and operating system of your PC, as well as the pages viewed by you, are logged. However, it is neither possible nor intended for us to draw conclusions regarding personal data from this. The personal data that you provide to us, for example when placing an order or by email (e.g., your name and contact details), will only be processed for correspondence with you and only for the purpose for which you provided the data to us. We will only pass on your data to the shipping company commissioned with the delivery insofar as this is necessary for the delivery of the goods. For the processing of payments, we pass on your payment data to the credit institution commissioned with the payment. Furthermore, we assure you that we will not pass on your personal data to third parties unless we are legally obligated to do so or you have given your express prior consent. Insofar as we utilize the services of third parties to carry out and process data operations, the provisions of the Federal Data Protection Act (BDSG) will be complied with.

Duration of Storage

Personal data communicated to us via our website will only be stored until the purpose for which it was entrusted to us has been fulfilled. Insofar as commercial and tax retention periods must be observed, the duration of storage for certain data can be up to 10 years.

Your Rights

Should you no longer agree to the storage of your personal data or should it have become incorrect, we will, upon receiving a corresponding instruction, arrange for the deletion, correction, or blocking of your data within the framework of statutory provisions. Upon request, you will receive information free of charge about all personal data that we have stored about you.

Links to Other Websites

Insofar as we refer or link from our internet offer to the websites of third parties, we cannot assume any guarantee or liability for the correctness or completeness of the content and the data security of these websites. Since we have no influence on compliance with data protection regulations by third parties, you should review the respective privacy policies provided there separately.

9. Applicable Law

German law shall apply exclusively. In relation to a consumer, this choice of law applies only to the extent that it does not restrict any mandatory statutory provisions of the state in which they have their domicile or habitual residence.

10. Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us:

Voss Entlüftungs-Armaturen GmbH
Alte Schmiede 3
D-25582 Kaaks
Tel.: 04893-428 72 68
Email:

by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us at:

Voss Entlüftungs-Armaturen GmbH
Alte Schmiede 3
D-25582 Kaaks

without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.